Denzel's FAQ

Denzel cares about our environment, that's why our treats come in 100% plastic free packaging.

Please check the back of the pack to see whether it's best to put it in your compost heap or regular bin (where it will be taken to landfill and broken down naturally in 30 weeks) or whether it's a paper recycling pack.

Please check the back of the pack to see whether it's best to put it in your compost heap or regular bin (where it will be taken to landfill and broken down naturally in 30 weeks) or whether it's a paper recycling pack.

Sustainability is at the heart of what we do. That's why all our treats are sustainably sourced and made in the UK and Ireland with local suppliers.

We even use carbon-neutral wood chip ovens to bake our training bites and soft-baked chews.

We are looking into additional methods to reduce our carbon pawprint - and are always open to feedback here too!

Our orders are dispatched within 24 hours and shipped on a 48 hour tracked Evri Service. As such, we estimate 3-5 business days for your order to arrive.

Please note that due to high demand with our advent calendars and some additional packing time required, some of these orders are taking 5-10 business days to arrive.

At the moment we can only deliver to the mainland UK. We hope to expand to other regions countries in the future. Let us know where you’d like to see us at woof@denzels.co.uk!

Unfortunately we are not able to deliver to Northern Ireland or Isle of Man for the time being, and can only deliver to the UK mainland. We are working on a solution for this and hope to expand to here soon.

Denzel’s ships for free on orders above £20 to anywhere in the UK! Orders below £20 cost £3.99 and your order will be shipped via Evri’s 48 hour service.

Oh no! Please use our contact page to let us know, or drop us an email directly at woof@denzels.co.uk and we’ll make sure it’s taken care of.

Oh no! Please use our contact page to let us know, or drop us an email directly at woof@denzels.co.uk and we’ll make sure it’s taken care of.

We accept all major credit cards, Shop Pay, PayPal and Apple Pay!

If you’ve had issues with your order, please reach out to us and we will take care of it with a replacement or a refund. You can get in touch via our contact us page or directly via woof@denzels.co.uk.

Unfortunately we are unable to accept returns on perishable goods such as food.

Woof, lucky you! Simply enter the code at checkout and press apply.

Make sure you can see that the discount has been applied before completing your order as we’re unable to retrospectively apply discount codes.

Only one discount code can be applied at a time. Please check you are entering the code correctly and that there are no restrictions - such as the expiry date having passed or a code that is only valid on certain items.

If you’re having trouble, simply get in touch via our contact us page or directly at woof@denzels.co.uk.

Yes! Denzel is our co-founder James' cheeky chocolate cocker spaniel. Keep an eye out for him on packs where he is always busy playing different roles.

Denzel naturally loves all flavours, as he chose them! He particularly enjoys anything with peanut butter, such as our Nut Butter bites and chews.

Denzel's is a brand of healthy and delicious dog treats made with 100% natural ingredients. With no added sugars or preservatives, Denzel's dog treats are a great choice for pet owners looking to give their furry friends a nutritious and delicious snack. From dental chews to training treats, Denzel's has something for every pup.

Denzel's dog treats are priced competitively with other premium dog treats on the market. We believe in using high-quality, sustainable and natural ingredients that provide health benefits for your furry friend, and we strive to offer our products at a fair price.

You can find Denzel’s online and in store. Whether it’s Tesco, Sainsbury’s, Ocado, Amazon, or independent pet shops, cafes, farm shops and pubs. Order online today or check out our store finder here.

Whilst they are naturally low in fat they aren’t designed specifically to be low fat or for dogs with pancreatitis. The lowest fat products are our puppy & small dog daily dental (2.2%), medium chicken daily dental (3.1%), and medium vegan daily dental (3.4%). At these levels, they're not quite low enough to be classed as a specialist treat.

All nutritional information is available on our website, under the "ingredients and nutrition" sections. We always recommend speaking to your vet if your dog has any specific dietary requirements as they will be able to advise on what’s best for your pooch.

We sometimes get asked this as there can be some confusion as to the safety of avocados for dogs. Avocado and avocado oil are ingredients that have proven to be both beneficial and safe for dogs. Over the years there has been misinformation and confusion regarding avocado safety for dogs and cats.
Avocados have multiple health benefits from reducing inflammation, shiny coat and providing a healthy source of fats.

The confusion arises from the fact that avocados contain a substance called Persin. Persin is a substance found in the avocado pit, skin, bark, and leaves of certain varieties.

Persin is harmful to some animals — birds, rabbits, horses, and goats, just to name a few. However, there have been no reported cases of avocado poisoning in dogs and cats. The avocado pit itself can also be a choking hazard for both dogs and cats, so make sure these are disposed of safely.

To be super clear, we ONLY use the healthy flesh of the Avocado, so there is no danger of Persin in our products or any harm to dogs with our chews.

Agar agar is made from algae that has the properties of gelatin.

We add a very small amount of natural honey (less than 1%) into our brunch recipe. We use honey as it's a probiotic which is good for digestion and for dogs with sensitive tummies. We don't ever use artificial sugars, flavourings or colourings in any of our treats.

Our mixed herbs in the Christmas lunch bites contains sage, thyme, basil and oregano.

Absolutely not. The peanut butter we use is handmade in our bakery by crushing peanuts, cashew nuts, rapeseed oil & coconut oil.

It is simply a technical term for the essential minerals your pooch needs eg: Iron, Zinc & Calcium.

No. Nope. Zilch.

We use chickpea flour in our baked treats as it's grain-free and low GI. This means it’s easily digestible and great even for those with sensitive tummies.

Dogs LOVE nuts and they are a fantastic source of protein and fibre. Also a really good version of healthy oils and fats. We make our own peanut butter from cashews, peanuts and coconut oil. So no added sugars or salts. They are not toxic to dogs, perfectly safe.

All of our treats are grain-free and single-source protein. This means there is only 1 type of meat or fish per recipe and do not contain any allergens. All our treats do not contain any grain, additives, preservatives or fillers.

Our lowest protein recipe is 18.8%, which is our Superfood chew made with salmon, fresh banana and berries. Whilst they are naturally low in fat they aren't designed specifically to be low in fat or protein. We always recommend checking with your vet as they will know what’s best for your pup.

Glycerine is what we use to give the product a chewy/semi-moist texture in our training bites and soft-baked chews. We use vegetable glycerine as it is the most natural source - that comes from coconut oils. We use this instead of animal glycerine or sugar or salt, which many other products use as a binder. We don't use Soy or Palm Oil in our products.

Signing up to a Denzel's subscription means you will receive and be charged for recurring orders - you can simply set it and forget it to ensure your pooch never runs out of healthy treats.

You can select any combination of our products at any frequency - and you can pause, cancel or amend your subscription at anytime. That's not even the best bit! As a Denzel's subscriber, you'll get early access to new products, receive special benefits AND save 10% on every single order. To sign-up, simply select this option on the product page.

Simply press the user log in button at the top right of our website on desktop, or in the hamburger menu on mobile, and you'll be asked to provide the email you subscribed with.

We have a passwordless login (because who remembers passwords?!) so just enter your email and you'll be sent a code to the email and number that you signed up with to access your account.

Yup! You can skip an order at anytime. Log in to your account using the instructions above and press skip order.

You also have the option here to gift your order to a fellow dog parent if you'd prefer! You'll be asked for your friend's address if you choose this option and they'll receive your order as a one-off.

You can change the products in your subscription at any time. Simply login using the instructions above and press 'edit products'.

Absolutely! Log in to your account and select the 'order now' button to get your healthy treats as soon as possible.

We'll send special discounts, access to new products and any other exciting benefits right to your email inbox. We might even throw in the odd surprise to your order. Our subscribers are our VIPs and we will make sure to treat you like so!

Sure thing. When you log in, you'll see buttons which allow you to select a new order date or change the frequency with which you receive your orders.

You'll receive an email from us when your card is close to expiry. When you log in to your account, select 'shipping and billing' to update your card details.

Congrats on the move! Simply update your shipping address in the shipping & billing section of your account.

Well done for reading this far into our FAQs and discovering our secrets...! If you have more than 10 items in your subscription (which equates to roughly a £30 subscription) then you'll save a whopping 20% on all subscription orders.

We love doggos that are excited to try new things! When you log into your account, you'll see an option to add one-time products to your order. What's cool is that you'll still get the 10% saving on these products! Adding these to your subscription will only apply to your next order, but if you love them then you can add them to your recurring orders using the 'edit products' button.

We might send a picture of Denzel himself with sad puppy dog eyes...but in all seriousness, of course you can. Simply log in and select 'cancel' or email us at woof@denzels.co.uk if you're having any issues. You will be missed and you can always reactivate at any time!